Service Department Dispatcher

Job Title: Service Dispatcher:

Summary: Dispatches service workers to service and maintain HVAC, Plumbing and Electric systems for residence, multi-family units and businesses.

Primary Responsibilities:

• Answer calls from customers and provide outstanding customer service
• Determine and schedule work to be done according to urgency and location
• Verify availability of parts and equipment to ensure scheduled work performance
• Inform workers of type and location of work to be performed
• Dispatch workers to job
• Receive monies from technicians for service work performed
• Maintain records for customer base
• Bill customers for time and material work with assistance from accountant
• Verify time sheets
• File

Additional Responsibilities:
Prepare reports summarizing department activity
Assist in marketing service contracts
Typing of quotes and proposals

Knowledge and Skill Requirements:
High School Degree, 3 years experience

• Excellent customer service skills
• Ability to handle multiple tasks at once
• Data Entry Skills, ability to learn and become proficient with dispatch software
• Being reliable, responsible, dependable, honest and ethical.
• Able to work independently.

Working Conditions:
General office conditions.
Work Hours: 6:30 – 3:30